Refund Policy

Because digital products are delivered instantly and can be downloaded immediately, all sales are final once a download link has been issued, except where the product is materially defective (fails to download, is corrupted, or does not match its listed description). Contact us within 14 days of purchase for a defect-based refund or replacement.

Paid consultations can be rescheduled or cancelled for a full refund up to 24 hours before the scheduled time. Cancellations inside 24 hours, or no-shows, are non-refundable, since the time slot was reserved exclusively for you.

Refunds for custom project work (design, development, Shopify, brand, motion, or AI engagements) are governed by the payment schedule and cancellation terms in the specific project agreement you accept before work begins. As a general default: deposits secure your project slot and cover discovery/planning work already performed, and are non-refundable once that work has started; work completed and delivered up to the point of cancellation is billed at the agreed rate.

Reach out on our contact page, by email at farhan@zoave.net, or via WhatsApp at +92 318 0930364 with your order or booking reference. We aim to respond within 2 business days.

Please contact us before filing a chargeback with your bank or card provider — most issues can be resolved faster directly. Unwarranted chargebacks may result in suspension of your account.

All purchases on this site are made from Zoave LLC, the registered legal entity operating Zoave.